Maintenance and Support Services

Our Maintenance and Support services ensure that your website or web application stays up-to-date, secure, and optimized for peak performance. We provide tailored packages to address routine updates, security, and troubleshooting, offering peace of mind so you can focus on growing your business.

1. Website Updates and Security Patches

Service Details

Regular updates to keep your website secure and compatible with the latest software and browser requirements.

Starting Price: BDT 5,000 – BDT 15,000 per month

Package Includes:

• CMS and plugin updates (e.g., WordPress, Joomla)
• Security patch implementation
• Testing for compatibility and performance
• Monthly report on updates and security improvements

Best for: Businesses that need consistent website maintenance to ensure security and compatibility.

2. Regular Backups

Service Details

Automated backups to protect your data and enable fast recovery in case of issues or data loss.

Starting Price: BDT 3,000 – BDT 10,000 per month

Package Includes:

• Weekly or daily backups based on package
• Offsite backup storage
• Fast recovery support
• Backup monitoring and testing

Best for: Businesses looking to safeguard their data and maintain business continuity.

3. Performance Monitoring

Service Details

Monitor and optimize your website’s performance, ensuring fast load times and reliable functionality.

Starting Price: BDT 5,000 – BDT 12,000 per month

Package Includes:

• Real-time performance monitoring
• Load time and speed optimization
• Monitoring of server and application health
• Monthly performance reports with optimization suggestions

Best for: Businesses prioritizing fast, reliable website performance and user experience.

4. Troubleshooting and Bug Fixing

Service Details

Comprehensive support to identify, troubleshoot, and fix issues affecting website functionality.

Starting Price: BDT 7,000 – BDT 20,000 per month

Package Includes:

• Troubleshooting and resolution of website issues
• Compatibility fixes for new software versions
• Priority bug fixing support
• 24x7 emergency issue response

Best for: Businesses needing consistent technical support to keep their website operational without disruptions.

5. 24x7 Customer Support

Service Details

Round-the-clock customer support to address any immediate concerns, provide updates, and ensure business continuity.

Starting Price: BDT 10,000 – BDT 30,000 per month

Package Includes:

• 24x7 phone and email support
• Dedicated account manager
• Issue resolution tracking and reporting
• Customer portal for ticket tracking and support history

Best for: Businesses that require reliable, responsive support for critical website issues.

6. Contractual Customer Care

Service Details

Comprehensive care packages tailored to provide ongoing maintenance and support under a long-term contract.

Starting Price: BDT 15,000 – BDT 50,000 per month (depending on service level and duration)

Package Includes:

• Customized care plan based on business needs
• Long-term, discounted support rates
• Regular performance and security audits
• Monthly strategic reviews to improve website functionality

Best for: Businesses seeking an all-inclusive, long-term solution for website maintenance and support.

Why Choose Us?

With our Maintenance and Support services, your website will remain secure, updated, and high-performing. Choose from our flexible packages that are tailored for Bangladeshi businesses of all sizes, providing peace of mind and ensuring your website is always optimized.

Ready for seamless website maintenance? Contact us today to learn more about our customized care plans for your business!